Cancelling & Rescheduling

Cancelling & Rescheduling

1. Are there reasons Prometric may need to cancel my testing appointment?

Prometric may need to cancel and reschedule appointments at testing centers closed for reasons such as extreme weather, natural disaster, power outages, technical issues, or other circumstances, including social distancing guidelines. If your appointment is cancelled by Prometric, follow the instructions contained in the cancellation email to reschedule your examination.

2. How can I know which Prometric centers are open?

To identify if a test center location is available for your appointment, see the Test Center Closures page on the Prometric website. If you need to reschedule your appointment, first confirm the site is available and then start the scheduling or rescheduling process.