If Your Test Center Closes on Your Step 3 Test Date(s)
If your test center is closed due to inclement weather or other issues and you are not able to test, you must do the following:
- If you have not opened the exam at all (i.e., not yet taken Day 1), send an email to FSMB at email@example.com
- If you have opened any part of the exam (i.e., started or completed Day 1), send an email to USMLE Test Admin at firstname.lastname@example.org
- The email should include: your full name, USMLE ID, test center location, brief summary of the issue (e.g., center closed due to inclement weather) and the ticket number from Prometric, if provided.
The test center closure will be verified directly with Prometric. This takes several business days. Once the closure is verified, you will be contacted via email with detailed information for rescheduling your test date(s). A free extension of your eligibility period will be provided, if needed, to allow you time to reschedule.